WIGS, HEADBAND, DOME & EYELASHES

We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 14 days from original ship date with an authroization from CustomerService@Polariswigs.com. 
 

Eligible Products: 

• In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).

• Must have tags attached and in original packaging.

• Item(s) must be returned within 14 days of the original ship date of the order.

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Ineligible Products:

• Worn items or items containing any signs of wear including odor or styling product.

• Damaged packaging or product as well as discontinued, closeout, and last call items.

• Hair Care items are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap).

 

** Please do not return any items without RMA (Return Authorization Number) from Customer Service Center (CustomerService@Polariswigs.com).  Ineligible products received by Polaris wigs will be returned to you at your expense.

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NOTE: We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you. 

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When returning your item, you may choose from these options:

• Store Credit - Make your next purchase easy!

• Refund - Eligible returns will receive a refund to your payment method minus all shipping fees.

 

Wigs, Headbands, Dome, Eyelashes & Earrings are sanitary items, and we inspect our products 3 times before leaving our facility. 

Please be reminded, altered packaging/product, worn, or damaged items are not eligible for return.  Please make sure to email CustomerService@Polariswigs.com for Return Authorization Number before returning any items.  Any items returned to us without Return Authroization Number will be returned to you at your expense.